Terms & Conditions
Last updated: 9 July 2026
1. Who we are
istanbulgalatatowertickets.com is operated by Cityberry Tourism Agency, a travel agency registered in Türkiye and a member of TÜRSAB (the Association of Turkish Travel Agencies), registered licence number 11745. Our registered location is Istanbul, Türkiye.
2. What this site sells
This site is a booking service for Galata Tower visitor products — admission tickets, guided tours and related tickets. We are not the attraction's operator and this is not the official website of Galata Tower (that is muze.gen.tr ) . Tickets sold here are official Istanbul.com inventory resold by Cityberry Tourism Agency as an authorized, TÜRSAB-licensed seller.
3. Tickets and pricing
Prices shown on this site are final and include all fees and taxes. The price at checkout always equals the advertised price. Prices are synchronized with live inventory; the price applicable to your order is the one displayed at the time of purchase.
4. Booking and delivery
After successful payment you receive a booking confirmation and your ticket by email, delivered digitally as a mobile ticket. Present the ticket on your phone at the visitor entrance — no printing is required. Your ticket is valid only for the product, date and number of guests stated on it. Entry to the venue remains subject to the attraction's own rules (such as security screening and dress code).
5. Cancellation and refunds
Cancellation and refund conditions are described in our Refund & Cancellation Policy and in the cancellation terms shown for your product at checkout.
6. Liability
We are responsible for delivering a valid ticket for the product you ordered. We are not the operator of Galata Tower and are not liable for matters under the attraction's control, such as unannounced closures, changed visiting hours, refusal of entry for non-compliance with venue rules, or events of force majeure. Where the venue is closed at your booked time, our Refund & Cancellation Policy applies. Nothing in these terms limits rights you hold under mandatory consumer-protection law.
7. Governing law
These terms are governed by the laws of the Republic of Türkiye. Disputes are subject to the jurisdiction of the courts and consumer arbitration boards of Türkiye, without prejudice to any mandatory consumer rights in your country of residence.